Michelle Gaglio

Client Concierge Service Leader
Location
Detroit, MI
313.202.7400
Education
Michigan State University Eli Broad College of Business
Hospitality business management
Academy of Court Reporting
Stenography
Current Role
Upholding Rehmann’s mission of accelerating our clients’ goals, Michelle coordinates client onboarding across the firm in order to create an effortless experience for each new client. She serves as the product owner of Rehmann’s client-facing software, GuideCX, providing training and maintenance for the program site. In addition, Michelle supports clients with software integrations and implements next steps for engagements. By standardizing client and internal workflows, Michelle ensures our clients receive the knowledge they need to be successful.
Service Areas
- Client onboarding
- Hospitality business management
- Human resources
- Finance and accounting
- Operations
Experience
Prior to joining Rehmann in 2022, Michelle held a variety of roles such as Director of Operations, Controller, and more. She is highly experienced in providing exceptional client service, having worked with well-known hospitality companies throughout metro Detroit. She has over 20 years of software integration experience to include accounting and payroll. Her certifications include Financial Planning and Risk Management, Hospitality Finance, Quality and Facilities Management, and Top Grading.
A Closer Look
- Throughout her career, Michelle has developed relationships with city not-for-profit partnerships to execute various events throughout metro Detroit to include the Detroit Tree Lighting, Grand Prix and the Detroit Auto Show.
- Michelle has opened multiple restaurants from the ground up creating best practices and coordinating Standard Operating Procedures (SOPs).
- Ask Michelle about other services Rehmann can provide to help business and personal growth.
Send a quick note:
Client Concierge Service Leader
Location
Detroit, MI
313.202.7400
Education
Michigan State University Eli Broad College of Business
Hospitality business management
Academy of Court Reporting
Stenography




