Rehmann wins ClearlyRated’s 2023 Best of Accounting 5 year Diamond Award for service excellence
Rehmann, a fully integrated financial advisory firm, has won ClearlyRated’s Best of Accounting 5 Year Diamond Award for providing superior service to its clients for at least five consecutive years. Diamond winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients.
Clients of Best of Accounting winners are more than 70% more likely to be satisfied than those who work with non-winning firms. Just 27% of the 2023 Best of Accounting winners earned the Diamond award distinction. Rehmann clients said that service teams are responsive, accessible, and understand their needs.
“Client feedback is used to continually improve our clients’ experiences at Rehmann,” said Mitch Reno, Principal and Director of Client Experience. “We are proud of our results and look forward to growing our customer service capabilities to perform even better this year.”
Rehmann received satisfaction scores of 9 or 10 out of 10 from 84.5% of their clients, significantly higher than the industry’s average of 50% in 2022. In addition, Rehmann received a Net Promoter® Score (NPS) of 81, more than two times the industry’s average of 39 in 2022.
“I am pleased to introduce the 2023 Best of Accounting winners alongside their validated service ratings on ClearlyRated.com,” said ClearlyRated’s CEO, Eric Gregg. “These firms have demonstrated a remarkable commitment to delivering amazing experiences, despite another year of upheaval and macroeconomic uncertainty. Hats off to these service leaders—It’s truly an honor to recognize and celebrate their achievements.”