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Managed IT

Client Support

 

We can manage IT for you, helping you maximize your technology investments, and more importantly, allowing you to focus on your mission.

First, your own Rehmann Virtual CIO (vCIO) provides long-range planning and budgeting, ensuring your IT plans align with your organizational goals.

After getting the infrastructure in place, our Managed Services team maintains your systems, monitors capacity and resolves issues before they impact your organization.

Rehmann Managed IT gives you reliability and peace of mind for one straightforward monthly fee. We offer three service levels, so you can choose a plan that fits best.

 

 

 essentialEssentials (Foundations)enhancedEnhanced (Framework)
vCIO Services
Five-year technology plan, road map and budget  
IT governance  
Plan and Analyze
Trending and capacity management
Service Level Agreements  
Management and Storage
Asset tracking
Asset management  
Spam filtering  
Protect and Monitor
24 x 7 x 365 monitoring (servers, storage, devices)
Virus, malware  and spam protection Limited
System patching (tested before deployment) Limited
Continual 360-degree vulnerability scans  
Virtual systems administrator  
System backups and management  
Problem Resolution
Knowledge Base (renewals, settings, fixes, logs)  
24 x 7 x 365 (Framework Enterprise) or 7 a.m. to 7 p.m.,Monday - Friday (Framework Base) Remote and onsite support options  
HIPAA-compliant help desk  

 

MANAGED SERVICES

We offer three levels of Managed Services:

Essentials (Foundations)

Provides continuous monitoring of critical systems and software. You're automatically notified of issues and pay only for the help desk support you need. Provides continuous monitoring of critical systems and software. You're automatically notified of issues and pay only for the help desk support you need.

Enhanced (Framework Base) 

Always-on protection for your servers, data and software, including automatic updates and problem resolution. One simple monthly fee delivers safety, security and peace of mind. Support available 7 a.m. to 7 p.m., Monday - Friday.Always-on protection for your servers, data and software, including automatic updates and problem resolution. One simple monthly fee delivers safety, security and peace of mind. Support available 7 a.m. to 7 p.m., Monday - Friday.

Enhanced (Framework Enterprise)

Includes all the benefits of Framework Base - continual protection of your IT infrastructure and data, ongoing maintenance, one simple fee  - plus 24 x 7 support. Includes all the benefits of Framework Base - continual protection of your IT infrastructure and data, ongoing maintenance, one simple fee  - plus 24 x 7 support.

All Framework plans include:

  • Contractually-guaranteed response and resolution times
  • Ongoing network updates
  • Vendor management
  • Asset tracking and management
  • Multiple vendors, one simple bill

 

ADDITIONAL SOLUTIONS

Meet The Rehmann Team

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