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Managed IT

Client Support

 

Looking to get the most out of your technology investments? Ready to focus on what you do best, confident your IT works in support of your organization’s mission? Trivalent Managed IT Services monitors and keeps your data and applications up and running.

Starting with your own Trivalent Virtual CIO (vCIO), we provide long-range planning and budgeting, ensuring your IT plans are aligned to your organizational goals.

Once your infrastructure is in place, our Managed Services team provides proactive support to maintain systems, monitor capacity, and head off most issues before they impact your organization.

Trivalent provides flexible, predictable, and reliable support for a straightforward monthly fee. It’s no wonder we have been named a Top 100 Managed Service Provider in the World by MSPmentor since 2011.

 

 

 essentialEssentials (Foundations)enhancedEnhanced (Framework)
Virtual CIO (vCIO) Services
Five-year Technology Plan, roadmap, and budget  
IT Governance  
Plan and Analyze
Trending and Capacity Management
Service Level Agreements  
Management and Storage
Asset Tracking
Asset Management  
Spam Filtering  
Protect and Monitor
24x7x365 Monitoring; Servers, disk space, and network devices
Automatic IT protection; Anti-virus, anti-malware, anti-spam, etc. Limited
Vulnerability Management and Patches, which are tested before application, eliminating the need for rollbacks Limited
Continual External and Internal Vulnerability Scans  
Virtual Systems Administrator  
Backup Administration  
Problem Resolution
Knowledge Base; including renewals, configurations, common fixes, support log  
24x7x365 (Framework Enterprise) or 7AM-7PM Monday-Friday (Framework Base) Remote and Onsite Support Options  
All Help Desk personnel certified in HIPAA Privacy & Security Training for Business Associates by HIPAA Group, Inc.  

 

TRIVALENT MANAGED SERVICES OVERVIEW

Trivalent Group offers three levels of Managed Services:

  • Essential — Trivalent Foundations
  • Enhanced — Trivalent Framework Base (7AM-7PM Monday-Friday)
  • Enhanced — Trivalent Framework Enterprise (24x7x365)

Trivalent Foundations provides essential 24x7x365 monitoring of your critical systems and applications. Clients are automatically notified when any issues arise, and Trivalent is available to help resolve open issues on a billable basis.

Trivalent Framework provides 24x7x365 (Enterprise) or 7AM-7PM Monday-Friday (Base) monitoring, protection, and automatic problem resolution for your servers, data, and applications. For a simple monthly fee, clients gain peace of mind knowing that their email, key applications, and data are safe and secure.

  • Service level agreements, including contractually guaranteed response and resolution times
  • 24x7x365 support by network operations professionals
  • Ongoing network updates
  • Vendor management
  • Asset management and documentation
  • Blended carriers rolled into a single, accurate bill

 

ADDITIONAL TECHNOLOGY SOLUTIONS

We offer the following solutions for complete coverage and support of your IT infrastructure:

Meet The Rehmann Team

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