We can manage IT for you, helping you maximize your technology investments, and more importantly, allowing you to focus on your mission.
First, we ensure your IT plans align with your organizational goals.
After getting the infrastructure in place, our Managed Services team maintains your systems by patching security vulnerabilities, monitoring capacity and resolving issues before they impact your organization.
Rehmann Managed IT Services gives you reliability and peace of mind for one straightforward monthly fee. We offer three service levels, so you can choose a plan that fits best.
| Managed Essentials | Business Hours Support | 24/7 Support | Managed Backup | |
|---|---|---|---|---|
| Product Features | Foundation | Framework | Safevault | |
| Asset tracking (hardware/software) | ||||
| Remote management tools | ||||
| Antivirus/malware protection | ||||
| Disk space/health checking | ||||
| Simple network device monitoring | ||||
| 24/7 critical/emergency event alerting | ||||
| Microsoft and third-party automated patch deployment | ||||
| In-depth reporting on system trends | ||||
| Centralized management portal for PC’s, servers, and SNMP dev | ||||
| Major Linux distribution monitoring (limited functions) | ||||
| End user security awareness training/testing | ||||
| IT vendor management | ||||
| Multi-tier help desk | 24/7 support available | 6am-6pm (M-F) support | 24/7 support | |
| Onsite support, as needed (when remote remediation is unsuccessful) | 24/7 support available | |||
| Spam filtering** | Available | |||
| Critical alert response and remediation | 6am-6pm (M-F) support | 24/7 support | ||
| Virtual Chief Information Officer (vCIO) – Quarterly Business Reviews and monthly reporting | ||||
| Service Alignment Engineer (SAE) – Monthly onsite consultations for patching of systems and status reports | ||||
| Documentation of client environment | ||||
| Public web domain management | ||||
| Regular, proactive maintenance on servers and infrastructure | ||||
| Unlimited* support of defined applications and platforms | ||||
| Level 1 support for proprietary/third-party applications | ||||
| External and internal vulnerability scan and analysis | ||||
| Environmental monitoring | ||||
| Managed offsite backup with geodiverse data replication and monthly restores | ||||
| Proactive remediation of any backup failures | ||||
| Encryption at rest and over-the-wire | ||||
| Daily reporting | ||||
| Retention options | ||||
| Nationwide data center for premium replication | ||||
*Unlimited unless variable support (up to X hours/month) is chosen.
**Framework on both workstations and servers required; not included with variable support options.
MANAGED SERVICES
We offer three levels of Managed Services:
Essentials (Foundation)
Provides continuous monitoring of critical systems and software. You're automatically notified of issues and pay only for the help desk support you need. Provides continuous monitoring of critical systems and software. You're automatically notified of issues and pay only for the help desk support you need.
Enhanced (Framework - Business Hours)
Always-on protection for your servers, data and software, including automatic updates and problem resolution. One simple monthly fee delivers safety, security and peace of mind. Support available 6 a.m. to 6 p.m., Monday - Friday.Always-on protection for your servers, data and software, including automatic updates and problem resolution. One simple monthly fee delivers safety, security and peace of mind. Support available 7 a.m. to 7 p.m., Monday - Friday.
Enhanced (Framework 24/7)
Includes all the benefits of Framework Business Hours, continuous protection of your IT infrastructure and data, ongoing maintenance, one simple fee - plus 24/7 support of your end users.
All Framework plans include:
- Ongoing network updates
- Vendor management
- Asset tracking and management
- Multiple vendors, one simple bill
