Managed IT

Client Support

We can manage IT for you, helping you maximize your technology investments, and more importantly, allowing you to focus on your mission.

First, we ensure your IT plans align with your organizational goals.

After getting the infrastructure in place, our Managed Services team maintains your systems by patching security vulnerabilities, monitoring capacity and resolving issues before they impact your organization.

Rehmann Managed IT Services gives you reliability and peace of mind for one straightforward monthly fee. We offer three service levels, so you can choose a plan that fits best.

 

 Managed EssentialsBusiness Hours Support24/7 SupportManaged Backup
Product FeaturesFoundationFrameworkSafevault
Asset tracking (hardware/software)  
Remote management tools  
Antivirus/malware protection  
Disk space/health checking  
Simple network device monitoring  
24/7 critical/emergency event alerting  
Microsoft and third-party automated patch deployment  
In-depth reporting on system trends  
Centralized management portal for PC’s, servers, and SNMP dev  
Major Linux distribution monitoring (limited functions)  
End user security awareness training/testing  
IT vendor management  
Multi-tier help desk 24/7 support available 6am-6pm (M-F) support 24/7 support  
Onsite support, as needed (when remote remediation is unsuccessful) 24/7 support available  
Spam filtering** Available  
Critical alert response and remediation   6am-6pm (M-F) support 24/7 support  
Virtual Chief Information Officer (vCIO) – Quarterly Business Reviews and monthly reporting    
Service Alignment Engineer (SAE) – Monthly onsite consultations for patching of systems and status reports    
Documentation of client environment    
Public web domain management    
Regular, proactive maintenance on servers and infrastructure    
Unlimited* support of defined applications and platforms    
Level 1 support for proprietary/third-party applications    
External and internal vulnerability scan and analysis    
Environmental monitoring    
Managed offsite backup with geodiverse data replication and monthly restores      
Proactive remediation of any backup failures      
Encryption at rest and over-the-wire      
Daily reporting      
Retention options      
Nationwide data center for premium replication      

 

*Unlimited unless variable support (up to X hours/month) is chosen.
**Framework on both workstations and servers required; not included with variable support options.

 

MANAGED SERVICES

We offer three levels of Managed Services:

Essentials (Foundation)

Provides continuous monitoring of critical systems and software. You're automatically notified of issues and pay only for the help desk support you need. Provides continuous monitoring of critical systems and software. You're automatically notified of issues and pay only for the help desk support you need.

Enhanced (Framework - Business Hours) 

Always-on protection for your servers, data and software, including automatic updates and problem resolution. One simple monthly fee delivers safety, security and peace of mind. Support available 6 a.m. to 6 p.m., Monday - Friday.Always-on protection for your servers, data and software, including automatic updates and problem resolution. One simple monthly fee delivers safety, security and peace of mind. Support available 7 a.m. to 7 p.m., Monday - Friday.

Enhanced (Framework 24/7)

Includes all the benefits of Framework Business Hours, continuous protection of your IT infrastructure and data, ongoing maintenance, one simple fee  - plus 24/7 support of your end users. 

All Framework plans include:

  • Ongoing network updates
  • Vendor management
  • Asset tracking and management
  • Multiple vendors, one simple bill

 

ADDITIONAL SOLUTIONS

Meet The Rehmann Team

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