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Stronger than Ever: Women’s Clinic Keeps Moving Forward

As 2020 began, the team at Valley OB/Gyn Clinic in Saginaw looked forward to a flurry of activity in the coming months, including opening a new clinic, renovating and relocating office space, and switching from one electronic medical record system (EMR) to another.

All of this was well underway when the pandemic hit.

“We had a unique situation in that prior to COVID, we were poised to have an exceptionally busy spring,” said Carmel Roberts, who serves as CEO of the private physician-owned practice that has been caring for women in their community for more than 50 years. “We went live with our new EMR on March 16, just as schools were closing and travel bans were being put into place due to COVID. We had to revamp a lot of things and switch gears very quickly in a brand-new system.”

“Thankfully, everything went well – and continues to go well – despite all that’s happened around the world in the past few months,” Roberts said.

“We have an exceptional staff and good teamwork,” she said. “That’s always helpful in any situation, but certainly that’s what allowed us to quickly adapt to changing protocols and continue to revise them in a very fast-passed, fluid environment as new information emerged.”

An “essential” partnership

Having the support of the team at Rehmann made a significant difference during this time, Roberts said.

“It’s truly an essential partnership,” she said of working closely with Rehmann Principal Don McAnelly for the past seven years. “I’m not sure how he does it because we’re not his only client – that’s a testament to him and to Rehmann.”

From assessing changes in reimbursement patterns and understanding Paycheck Protection Program (PPP) loan details, to addressing the myriad changes related to employment and other human resource issues, Rehmann has been there to assist the clinical practice.

“To have a partner like Rehmann to work through complex, major issues with is really indispensable, and has been a big part of our growth and ability to quickly respond to the ever-changing demands of our industry,” Roberts said. “As a business, you can’t grow without that kind of partnership, whether you have it in-house or work with a third party on the outside. You need to have that strong foundation.”

Having guidance from Rehmann experts about the PPP process proved particularly helpful.

“We worked very closely together, crunching the numbers and going back and forth with the little information we all had,” she said. “My concern at the time was I didn’t want to take more than we really needed because there was no information about loan forgiveness as we were submitting the application. Don did a great job communicating and making sure we had the most up-to-date guidance on the interim rules as they emerged.”

In good times and in challenging times, Valley OB/Gyn Clinic can count on Rehmann, Roberts said. “The partnership feels like more of an extension of our practice. Don is able to give context and color and meaning to the numbers.”

All the changes in recent time, both planned and unexpected, are building toward an exciting future for the clinic.

“There’s a good sense of accomplishment. The first two construction projects are done, we’re well into the new EMR, we’re moving into our location in Frankenmuth … Despite COVID, we stayed on track. It was truly a testament to our whole team. We were kind of joking, for us, COVID was just one more log on the fire.”

Learn more about Valley OB/Gyn Clinic at

Additional Resources

Rehmann is focused on providing practical guidance and insights to help empower organizations and individuals as we navigate through the uncertainty and complexity of this pandemic, together. Find resources and guidance at our COVID-19 Knowledge Center. Please click here to subscribe to our communications to ensure you remain up to date during these uncertain times.

If you would like to talk through any areas where Rehmann can assist your business, please reach out to your Rehmann advisor, or contact us at


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