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Rehmann earns ClearlyRated’s 2019 Best of Accounting™ award for client service excellence

Rehmann announced today that it has won ClearlyRated’s Best of Accounting™ Award for providing superior service.

Best of Accounting Award winners have proven themselves as industry leaders in service quality based entirely on ratings provided by their clients. On average, clients of 2019 Best of Accounting winners are 1.9 times more likely to be entirely satisfied than those who work with non-winning firms. Rehmann received a Net Promotor Score (NPS) of 75, significantly higher than the profession’s average of 24. (NPS scores can range from -100 to +100.)

NPS is a measure of a customers’ likelihood to refer to a friend or colleague. Measured on a 10-point scale, company and brand “promoters” (customers giving a nine or 10 score) are subtracted from “detractors” (those giving a score of six or below).

Rehmann received satisfaction scores of 9 or 10 out of 10 from 81 percent of their clients, higher than the industry’s average of 45 percent in 2019.

“Our clients told us that we understand them and their needs. In fact, that was the number one reason that they said they would refer us to friends,” said Mitch Reno, director of client experience. “We are proud that our service teams create better experiences by listening and collaborating well.”

“The client experience is one of the most powerful ways that accounting firms can set themselves apart from the competition,” said ClearlyRated’s CEO Eric Gregg. “2019 Best of Accounting winners have demonstrated their commitment to client service, investing in a survey and feedback program that brings transparency to the client experience at their firm. I’m thrilled to showcase these service leaders alongside their validated client ratings and testimonials on!”